Terms & Conditions

Last Updated: 4 October 2026

Welcome to Vincy. These Terms & Conditions govern your access to and use of vincy.co.in and your purchase of products through the website.

Vincy is a consumer brand operated by K Zone International.

By accessing, browsing, registering on, or purchasing from vincy.co.in, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms & Conditions, please do not use this website or place an order.

1. About Vincy and K Zone International

K Zone International is the business entity operating the Vincy brand and website.

Vincy offers premium nuts, dry fruits, and related food products to customers across India.

The product range may include:

• Macadamia Nuts
• Brazil Nuts
• Pecan Nuts
• Other nuts and dry fruits
• Other food products introduced under the Vincy brand from time to time

K Zone International reserves the right to add, modify, discontinue, or replace products offered under the Vincy brand.

2. Eligibility

By using this website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website for fraudulent, abusive, or unauthorised activities.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Website Use

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to the website, servers, systems, or accounts.
• Introduce viruses, malware, malicious code, or other harmful material.
• Interfere with the security or functioning of the website.
• Copy, reproduce, modify, distribute, sell, or commercially exploit website content without prior written permission from K Zone International.
• Use automated systems to extract substantial amounts of website content without permission.
• Provide false, misleading, or fraudulent information.

K Zone International reserves the right to restrict or terminate access to the website where it reasonably believes these Terms & Conditions have been violated.

4. Product Information

K Zone International makes reasonable efforts to ensure that product descriptions, images, specifications, weights, nutritional information, and other product information displayed on vincy.co.in are accurate.

However, certain characteristics of natural food products may naturally vary.

Nuts and dry fruits may differ in:

• Size
• Shape
• Colour
• Texture
• Appearance
• Taste
• Number of pieces per pack

Such natural variations do not necessarily constitute a product defect.

Product photographs are intended to provide a general representation of the product. Actual appearance may vary slightly due to photography, lighting, display settings, packaging changes, or natural product variation.

5. Product Availability

All products are subject to availability.

K Zone International reserves the right to:

• Limit quantities available for purchase.
• Discontinue products.
• Modify product specifications.
• Correct errors in product listings.
• Cancel an order where a product becomes unavailable.

If an order is cancelled because a product is unavailable after payment has been received, the applicable amount paid for that product will be refunded.

6. Prices

All prices displayed on vincy.co.in are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change from time to time.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical error.

K Zone International reserves the right to correct pricing errors and, where necessary, cancel an order affected by an incorrect price.

Any applicable shipping charges, taxes, or other charges will be displayed during checkout where applicable.

7. Promotions and Discounts

Vincy may offer promotional discounts, coupon codes, special offers, free-shipping offers, or other promotional benefits from time to time.

Unless specifically stated otherwise:

• Promotional offers may be subject to additional conditions.
• Offers may be limited by product, quantity, customer, order value, or time period.
• Multiple promotional offers may not necessarily be combined.
• K Zone International reserves the right to modify or withdraw a promotional offer, subject to applicable law.

Any promotional terms displayed with an offer will form part of these Terms & Conditions.

8. Placing an Order

When you place an order on vincy.co.in, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

K Zone International reserves the right to accept, reject, or cancel an order for reasonable reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Payment issues.
• Incorrect or incomplete customer information.
• Delivery limitations.
• Technical or system errors.

If an order is cancelled for which payment has already been received, the applicable amount will be refunded.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is accepted, any applicable refund will be processed in accordance with the Vincy Return & Refund Policy.

10. Payments

Payments may be processed through third-party payment service providers.

By making a payment, you confirm that:

• The payment information provided is accurate.
• You are authorised to use the selected payment method.
• The transaction is being made legitimately.

Where payments are processed by third-party payment providers, K Zone International does not store complete payment card information on its website.

Payment-related information may be processed by the applicable payment service provider in accordance with its own terms and policies.

11. Shipping and Delivery

Vincy ships products across India, subject to serviceability.

Orders are processed and dispatched in accordance with the applicable Shipping Policy displayed on vincy.co.in.

Delivery timelines may vary depending on:

• Delivery location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Operational disruptions.
• Remote or non-serviceable locations.
• Circumstances beyond the reasonable control of K Zone International.

Shipping charges, where applicable, will be displayed during checkout.

For further information, please refer to our Shipping Policy.

12. Inspection Upon Delivery

Customers are encouraged to inspect the outer packaging at the time of delivery.

If a package appears visibly damaged, opened, or tampered with, customers should document the condition and contact Vincy as soon as possible.

Any damaged, incorrect, missing, tampered, or genuine quality-related issue must be reported in accordance with our Return & Refund Policy, including the applicable 72-hour reporting period.

13. Returns, Refunds and Replacements

Due to the nature of food products, returns are generally not accepted once a product has been delivered, particularly where the product has been opened, consumed, or improperly handled.

Where applicable, Vincy may provide a replacement or refund for issues including:

• Damaged products.
• Tampered packaging.
• Incorrect products.
• Missing products.
• Expired products received at delivery.
• Verified product quality or packaging defects.

Eligible issues must be reported within 72 hours of delivery.

Please refer to our Return & Refund Policy for complete details.

Nothing in this section is intended to limit any mandatory consumer rights available under applicable law.

14. Storage and Handling

Customers are responsible for following the storage and handling instructions provided on the product packaging or product page.

Food products should be stored in accordance with the instructions provided to maintain their quality and freshness.

K Zone International shall not be responsible for deterioration resulting from improper storage, unsuitable temperature or humidity, contamination, mishandling, or other conditions occurring after delivery that are outside its reasonable control.

15. Food Product Information

Product descriptions and nutritional information are provided for general product-information purposes.

Customers should refer to the product packaging and label for the applicable information, including:

• Ingredients.
• Allergen information.
• Nutritional information.
• Net quantity.
• Batch information.
• Packing/manufacturing information, where applicable.
• Best-before or expiry information.
• Storage instructions.

Customers with food allergies or specific dietary requirements should carefully review the applicable product information before consuming a product.

16. Nutritional and Health Information

Any information relating to nutrients, nutritional characteristics, or potential benefits displayed on vincy.co.in is provided for general informational purposes only.

Such information is not intended to constitute medical, nutritional, or professional advice.

Customers should consult an appropriately qualified professional for advice relating to individual medical or dietary requirements.

17. Intellectual Property

All content appearing on vincy.co.in, including but not limited to:

• Vincy name and branding.
• Vincy logos.
• Product photographs.
• Graphics.
• Product descriptions.
• Text.
• Website design.
• Layout.
• Marketing material.

is owned by or licensed to K Zone International and/or its relevant licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without prior written permission from K Zone International, except where permitted by applicable law.

18. Customer Reviews and User Content

Where the website permits customers to submit reviews, photographs, comments, feedback, or other content, you agree that:

• The content submitted by you is truthful to the best of your knowledge.
• You have the necessary rights to submit the content.
• The content does not violate any law or third-party rights.
• The content does not contain malicious, defamatory, abusive, fraudulent, or inappropriate material.

By submitting content to Vincy, you grant K Zone International a non-exclusive, royalty-free right to use, reproduce, display, and publish such content for legitimate business and promotional purposes, subject to applicable law.

K Zone International reserves the right to remove content that violates these Terms & Conditions or applicable law.

19. Third-Party Services and Links

The website may use third-party services including payment processors, courier companies, analytics providers, communication services, and other service providers.

The use of such services may be subject to the respective third party's terms and policies.

The website may also contain links to third-party websites.

K Zone International is not responsible for the content, security, availability, or privacy practices of third-party websites.

20. Website Availability

K Zone International makes reasonable efforts to keep vincy.co.in available and functioning properly.

However, we do not guarantee that the website will always:

• Be available without interruption.
• Be free from technical errors.
• Be completely secure.
• Be free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, or circumstances beyond our reasonable control.

21. Errors and Corrections

There may occasionally be typographical, pricing, product, promotional, inventory, or technical errors on the website.

K Zone International reserves the right to correct such errors and update information at any time.

Where an error materially affects an order, K Zone International may contact the customer and provide the applicable options, including cancellation where appropriate.

22. Limitation of Liability

To the extent permitted by applicable law, K Zone International shall not be liable for indirect, incidental, special, consequential, or other losses arising from the use of the website or products, except where such liability cannot lawfully be excluded or limited.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

23. Force Majeure

K Zone International shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Fire.
• Severe weather.
• Epidemics or pandemics.
• Government restrictions.
• Strikes or labour disruptions.
• Transportation disruptions.
• Courier or logistics failures.
• War or civil unrest.
• Internet or telecommunications failures.
• Power outages.
• Other events beyond reasonable control.

Where reasonably possible, K Zone International will take appropriate steps to minimise the impact of such circumstances.

24. Privacy

Your use of vincy.co.in is also subject to our Privacy Policy.

K Zone International may collect and process customer information for purposes including order fulfilment, payment processing, delivery, customer support, website operations, and other legitimate business purposes as described in our Privacy Policy.

25. Changes to These Terms

K Zone International may modify or update these Terms & Conditions from time to time.

Changes will become effective when the updated Terms & Conditions are published on this page, unless otherwise stated.

Customers are encouraged to review this page periodically.

Continued use of vincy.co.in after changes are published constitutes acceptance of the updated Terms & Conditions to the extent permitted by law.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any jurisdiction available to consumers under applicable law, disputes arising in connection with these Terms & Conditions or use of the website shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra.

27. Consumer Rights

Nothing contained in these Terms & Conditions is intended to take away, restrict, or override any mandatory rights or protections available to consumers under applicable Indian laws.

Where any provision of these Terms & Conditions conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail to the extent of the conflict.

28. Contact Us

For questions regarding these Terms & Conditions, your order, refunds, replacements, or our products, please contact:

K Zone International

Brand: Vincy

Email: kzoneitnl@gmail.com

Website: vincy.co.in

Phone / WhatsApp: +91 9819626208

Customer Support: Monday–Saturday, 11:00 AM–9:00 PM IST

Business Address:

19, Shirine Mansion, Ground Floor,

Andheri West, Opp. Jain Biscuit Centre,

Station Road, Mumbai Suburban,

Maharashtra – 400053, India.