Privacy Policy

Last Updated: 4 October 2026

At Vincy, we respect your privacy and are committed to protecting the personal information you share with us.

Vincy is a brand operated by K Zone International, which operates the website vincy.co.in and provides the products and services available through the website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you use our website.

By accessing or using vincy.co.in, placing an order, creating an account, contacting us, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website or interact with us.

Depending on how you use the website, this may include:

Personal and Contact Information

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• City, state, PIN code and country
• Information provided when contacting customer support

Order and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order number
• Order date and time
• Order value
• Delivery details
• Billing information
• Order status
• Refund, replacement, cancellation, or complaint information

Payment Information

Payments made through vincy.co.in may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, the relevant payment provider may collect and process payment information such as card, UPI, bank, or other payment details.

K Zone International does not intend to store complete payment card details on its website.

Payment information may be handled directly by the applicable payment service provider in accordance with its privacy policy and security practices.

Website and Technical Information

When you visit vincy.co.in, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Products viewed
• Date and time of visits
• Referring website or source
• Website interaction and usage information

This information may be used to understand website usage, maintain website security, troubleshoot technical issues, and improve our services.

2. How We Use Your Information

K Zone International may use the information collected through vincy.co.in for legitimate business purposes, including:

Order Fulfilment

To:

• Process and confirm your orders.
• Pack and dispatch products.
• Deliver products to you.
• Provide order updates.
• Process cancellations.
• Process refunds and replacements.
• Resolve delivery or order-related issues.

Customer Support

We may use your information to:

• Respond to enquiries.
• Handle complaints.
• Assist with orders.
• Investigate refund or replacement requests.
• Communicate regarding products or services.

Website Operations

We may use information to:

• Operate and maintain vincy.co.in.
• Improve website functionality.
• Understand how customers use our website.
• Diagnose technical problems.
• Improve the shopping experience.
• Prevent fraudulent or unauthorised activity.

Communications and Marketing

Where permitted by applicable law and, where required, with appropriate consent, we may use your contact information to send:

• Order-related communications.
• Service notifications.
• Information about new products.
• Promotional offers.
• Discounts.
• Other information relating to Vincy.

You may opt out of promotional communications where an applicable unsubscribe or opt-out mechanism is provided.

Please note that you may still receive essential transactional communications relating to an order or service you have requested.

3. Cookies and Similar Technologies

Vincy may use cookies and similar technologies on vincy.co.in.

Cookies are small data files stored on your device that help websites recognise and remember information about your visit.

We may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember shopping cart or session information.
• Understand website traffic and usage.
• Improve website performance.
• Remember certain preferences.
• Measure marketing or promotional performance.
• Provide a better shopping experience.

Some cookies may be placed or managed by third-party service providers used by the website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

4. Third-Party Service Providers

K Zone International may use third-party service providers to operate and support vincy.co.in.

These may include providers involved in:

• Payment processing.
• Order fulfilment.
• Courier and delivery services.
• Website hosting.
• Website analytics.
• Marketing and communication.
• Customer support.
• Fraud prevention.
• Technical and security services.

These service providers may receive only the information reasonably necessary for them to perform their services.

For example, when you place an order, information such as your name, mobile number, shipping address, PIN code, and order details may need to be shared with logistics or courier partners so that your order can be delivered.

Our website's existing shipping policy confirms that orders are shipped across India and that delivery information is required for fulfilment.

5. Payment Service Providers

Payments on vincy.co.in may be processed by third-party payment gateways or payment service providers.

When you select a payment method, you may be redirected to or interact with the relevant payment provider's systems.

The payment provider may collect information necessary to process and authenticate your payment.

Such information is governed by the applicable payment provider's privacy policy and terms.

K Zone International does not intentionally collect or store complete card numbers, CVV numbers, or other sensitive payment authentication information unless specifically required and lawfully permitted for a particular payment process.

6. Courier and Delivery Partners

To fulfil your order, we may share necessary customer information with courier companies and logistics partners.

This may include:

• Name
• Mobile number
• Shipping address
• PIN code
• Order number
• Delivery-related information

Such information is shared for purposes including shipment processing, delivery, tracking, customer communication, and resolving delivery issues.

Our current website policy already states that certain customer information is shared with courier companies to fulfil orders.

7. Legal and Regulatory Disclosures

K Zone International may disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities.
• Comply with court orders or legal proceedings.
• Protect the rights, property, or safety of K Zone International, Vincy, customers, or others.
• Detect, investigate, or prevent fraud, abuse, illegal activity, or security threats.

We may also disclose information where disclosure is otherwise permitted or required under applicable law.

8. Business Transfers

If K Zone International undergoes a business restructuring, merger, acquisition, sale of assets, reorganisation, or similar transaction, customer information may be transferred as part of the relevant business assets, subject to applicable law.

Where required, appropriate measures will be taken to protect personal information during such a transfer.

9. Data Security

K Zone International takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include appropriate technical, administrative, and organisational safeguards.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders.
• Providing customer support.
• Handling refunds and replacements.
• Maintaining transaction and business records.
• Complying with legal, tax, accounting, regulatory, or other obligations.
• Resolving disputes.
• Preventing fraud or misuse.
• Enforcing our agreements and policies.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law and our operational requirements.

11. Children's Privacy

Vincy does not knowingly seek to collect personal information from children through the website.

The website and its products are intended for use by individuals who are legally capable of entering into transactions under applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

12. Third-Party Websites

vincy.co.in may contain links or references to third-party websites, services, social media platforms, payment providers, or other external websites.

Once you leave vincy.co.in, this Privacy Policy may no longer apply to information collected by the third party.

K Zone International is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

13. Social Media

Vincy may maintain or use social media channels and may provide links to social media platforms through the website.

Interactions with those platforms are subject to the privacy policies and terms of the respective platforms.

Information you voluntarily make public on social media may be visible to others and may not be treated as confidential information by Vincy.

14. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to certain personal information held by us.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally permissible.
• Requesting information about how your personal information is processed.
• Withdrawing consent where processing is based on consent.
• Opting out of certain promotional communications.
• Raising a privacy-related complaint or grievance.

Some requests may be subject to legal, contractual, security, or operational limitations.

To exercise an applicable privacy right, please contact us using the details provided below.

15. Marketing Communications

If you receive promotional communications from Vincy, you may request to stop receiving such communications by using the unsubscribe mechanism included in the communication, where available, or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential communications relating to transactions or services you have requested, such as:

• Order confirmations.
• Payment confirmations.
• Shipping updates.
• Delivery information.
• Refund or replacement communications.
• Important service-related notices.

16. Accuracy of Information

We rely on the information provided by customers to process orders and provide services.

You are responsible for ensuring that the information you provide to us is accurate, complete, and current.

In particular, customers should ensure that their:

• Name
• Mobile number
• Email address
• Shipping address
• PIN code

are accurate when placing an order.

K Zone International shall not be responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, subject to applicable law.

17. Changes to This Privacy Policy

K Zone International may update this Privacy Policy from time to time to reflect changes in:

• Our products or services.
• Website functionality.
• Technology.
• Third-party service providers.
• Applicable laws and regulations.
• Our privacy practices.

When we make changes, the updated policy will be published on vincy.co.in with a revised "Last Updated" date.

We encourage you to review this page periodically.

18. Contact and Privacy Grievances

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

K Zone International

Brand: Vincy

Email: kzoneitnl@gmail.com

Phone / WhatsApp: +91 9819626208

Customer Support: Monday–Saturday, 11:00 AM–9:00 PM IST

Website: vincy.co.in

Business Address:

19, Shirine Mansion, Ground Floor,

Andheri West, Opp. Jain Biscuit Centre,

Station Road, Mumbai Suburban,

Maharashtra – 400053, India.

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.