Shipping Policy
Last Updated: 4 October 2026
At Vincy, we are committed to ensuring that your order is processed, packed, and delivered safely and efficiently.
Vincy is a brand operated by K Zone International. This Shipping Policy explains how orders placed through vincy.co.in are processed and delivered.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Shipping Coverage
We currently offer delivery across India, subject to courier serviceability and delivery restrictions applicable to the destination PIN code.
Certain remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.
If a location is found to be non-serviceable after an order has been placed, K Zone International may contact the customer to discuss the available options, including cancellation and applicable refund.
2. Order Processing
Orders are generally processed after successful confirmation of the order and payment.
We aim to process and dispatch orders within 2 business days, subject to product availability and successful payment confirmation.
Orders placed on weekends, public holidays, or during periods of exceptionally high order volume may require additional processing time.
Business days generally refer to Monday to Saturday, excluding applicable public holidays.
3. Shipping Charges
Free shipping may be offered on eligible orders as indicated on the website or during checkout.
Where shipping charges apply, the applicable charges will be displayed to the customer during the checkout process before the order is completed.
Shipping charges and free-shipping eligibility may vary depending on promotional offers, order value, destination, or other conditions specified at the time of purchase.
4. Delivery Time
After dispatch, delivery times may vary depending on the destination and courier service.
The estimated delivery timeline displayed during checkout or communicated after dispatch is an estimate and is not a guaranteed delivery date.
Delivery may take longer due to circumstances including:
- Remote delivery locations.
- Weather conditions.
- Public holidays.
- High shipment volumes.
- Courier operational delays.
- Transportation disruptions.
- Address or contact information issues.
- Natural disasters.
- Government restrictions.
- Events beyond the reasonable control of K Zone International.
We request customers to allow reasonable additional time where such circumstances affect delivery.
5. Order Tracking
Where tracking information is available, customers may receive a shipment tracking number or tracking link after the order has been dispatched.
Tracking information is generally provided through the courier or logistics service handling the shipment.
Customers may use the provided tracking information to monitor the progress of their shipment.
6. Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full name.
- Complete delivery address.
- Apartment/flat/house number, where applicable.
- Street/locality.
- City.
- State.
- PIN code.
- Active mobile number.
K Zone International will not be responsible for delays, failed deliveries, additional delivery attempts, or other issues resulting from incorrect, incomplete, or inaccurate information provided by the customer, subject to applicable law.
If an incorrect address is identified before dispatch, customers should contact us as soon as possible.
We will make reasonable efforts to update the address where operationally possible, but an address change cannot be guaranteed after an order has entered the dispatch process.
7. Delivery Attempts
Courier partners may make one or more delivery attempts according to their operational procedures.
Customers should ensure that someone is available to receive the shipment at the provided delivery address where possible.
If delivery fails because the customer is unavailable, the address is incorrect, the customer refuses the shipment, or the courier is otherwise unable to complete delivery, the shipment may be returned to the sender.
In such cases, customers should contact us promptly to discuss the available options.
8. Damaged or Tampered Packages
Customers are encouraged to inspect the outer package upon delivery.
If the package appears:
- Damaged.
- Torn.
- Opened.
- Tampered with.
- Wet or otherwise compromised.
customers should, where possible, document the condition of the package before opening it.
If the product has been damaged or compromised during transit, please contact Vincy within 72 hours of delivery.
Please provide:
- Order number.
- Photographs of the outer package.
- Photographs of the shipping label.
- Photographs of the product and packaging.
- A description of the issue.
- Unboxing photographs or video, where available.
Please do not consume a product if you believe it has been contaminated, damaged, or otherwise compromised.
Such complaints will be reviewed in accordance with our Return & Refund Policy.
9. Wrong, Missing, or Incorrect Items
If you receive an item that is different from what you ordered, or an item is missing from your shipment, please contact us within 72 hours of delivery.
Please provide your order number and photographs of the received package and products.
After verification, K Zone International may provide an appropriate replacement or refund in accordance with our Return & Refund Policy.
10. Delivery Delays
While we work with our logistics partners to deliver orders within the estimated timeframe, delivery dates may occasionally be affected by circumstances outside our reasonable control.
K Zone International is not responsible for delays caused by third-party courier companies, transportation disruptions, weather, natural disasters, government restrictions, strikes, or other circumstances beyond our reasonable control.
If a shipment is significantly delayed, customers may contact us and we will make reasonable efforts to assist with tracking and resolution.
11. Undelivered or Returned Shipments
If a shipment is returned to K Zone International because of:
- Incorrect or incomplete address.
- Incorrect PIN code.
- Customer unavailable after delivery attempts.
- Customer refusal.
- Incorrect contact information.
- Failure to respond to courier communications.
- Other circumstances attributable to the customer.
we may contact the customer to determine whether the order can be re-shipped.
Additional shipping charges may apply for re-shipping where the failed delivery was caused by incorrect or incomplete information or circumstances attributable to the customer.
Where an order cannot be re-shipped, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable law.
12. Changes to Delivery Address
Customers should carefully verify their delivery address before placing an order.
Requests to change the delivery address after an order has been placed may be accommodated only where the order has not yet been dispatched and operationally permits such a change.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
13. Multiple Products in One Order
Where an order contains multiple products, we may ship the products together or in separate shipments depending on product availability, packaging, logistics, and operational requirements.
If products are shipped separately, customers may receive separate tracking information.
14. Product Availability and Shipping
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, K Zone International may contact the customer regarding the available options.
Where an order or part of an order is cancelled due to product unavailability after payment has been received, the applicable amount will be refunded.
15. Food Products and Delivery
Vincy primarily sells food products such as nuts and dry fruits.
Our products are packed using appropriate packaging intended to protect the products during normal transportation and delivery.
Natural food products may experience minor changes in appearance or texture during transportation due to factors such as temperature, humidity, and handling.
Customers should follow the storage instructions provided on the product packaging after delivery.
16. Contact Us
For shipping-related questions, order tracking, delivery issues, or other assistance, please contact:
K Zone International
Brand: Vincy
Email: kzoneitnl@gmail.com
Phone / WhatsApp: +91 9819626208
Customer Support: Monday–Saturday, 11:00 AM–9:00 PM IST
Website: vincy.co.in
Business Address:
19, Shirine Mansion, Ground Floor,
Andheri West, Opp. Jain Biscuit Centre,
Station Road, Mumbai Suburban,
Maharashtra – 400053, India.