Returns & Refund Policy

Last Updated: 4 October 2026

At Vincy, we take care to ensure that our products are properly packed and delivered to you in good condition.

Vincy is a brand operated by K Zone International.

Because our products are primarily food products such as nuts and dry fruits, we follow a specific Returns & Refund Policy designed to protect product quality, hygiene, and customer safety.

By placing an order through vincy.co.in, you acknowledge and agree to the terms of this policy.

1. General Return Policy

Due to the nature of our food products, we generally do not accept returns of products after delivery.

Food products cannot ordinarily be returned simply because a customer has changed their mind or no longer wishes to keep the product.

However, if you receive a product that is damaged, incorrect, missing, tampered with, expired, or has a genuine quality or packaging issue, you may contact us for an appropriate resolution.

Eligible issues must be reported within 72 hours of delivery.

2. When Are You Eligible for a Refund or Replacement?

You may contact us if you receive:

Damaged Product

The product or packaging has been damaged during transportation or delivery.

Tampered Package

The package appears to have been opened, torn, tampered with, or otherwise compromised before or during delivery.

Wrong Product

You received a product that is different from the product you ordered.

Missing Product

One or more products included in your order are missing from the delivered shipment.

Expired Product

A product is received after its stated expiry/best-before date.

Genuine Quality Issue

You believe that the product has a genuine quality or packaging defect.

All such complaints are subject to review and verification.

3. 72-Hour Reporting Period

All eligible complaints must be reported to Vincy within 72 hours from the date of delivery.

The date and time recorded by the applicable courier or delivery service may be used to determine the delivery date.

Complaints received after 72 hours may not be eligible for a refund or replacement, except where otherwise required under applicable law.

We therefore strongly recommend inspecting your order promptly after delivery.

4. Damaged or Tampered Products

If your package arrives visibly damaged, opened, torn, wet, or tampered with, please document the condition of the package before opening it, wherever possible.

If the product itself appears damaged or compromised, please do not consume it.

To help us investigate the issue, please provide:

• Order number.
• Clear photographs of the outer package.
• Photograph of the shipping label.
• Clear photographs of the product.
• Clear photographs of the product packaging.
• Description of the issue.
• Unboxing photographs or video, where available.

An unboxing video can assist with our investigation, but the absence of an unboxing video does not automatically mean that a genuine complaint will be rejected.

5. Wrong or Missing Products

If you receive an incorrect product or discover that an item is missing from your order, please contact us within 72 hours of delivery.

Please provide your order number and photographs of the received products and packaging.

After verification, we may provide:

• A replacement of the affected product; or
• A refund for the affected product.

The resolution will depend on product availability and the circumstances of the complaint.

6. Product Quality Complaints

If you believe there is a genuine quality issue with a product, please contact us within 72 hours of delivery.

Please retain the product and its original packaging until the complaint has been reviewed.

We may request:

• Photographs.
• Videos.
• Batch/lot information.
• Product label details.
• Best-before/expiry information.
• Description of how the product was stored.
• Other reasonable information required to investigate the complaint.

Where a complaint is verified and determined to be genuine, K Zone International may provide a replacement or refund, as appropriate.

7. Change of Mind

We do not generally accept returns or provide refunds simply because a customer has changed their mind after placing an order.

Examples include:

• You no longer want the product.
• You ordered the wrong product.
• You ordered the wrong quantity.
• You purchased the product by mistake.
• You found another product you prefer.
• You no longer require the product.

This does not affect any mandatory rights available to consumers under applicable law.

8. Taste, Texture, Size and Natural Variation

Nuts and dry fruits are natural food products and may naturally vary in:

• Size.
• Shape.
• Colour.
• Texture.
• Appearance.
• Taste.
• Number of pieces per package.

Such natural variations do not necessarily constitute a defect.

A refund or replacement will generally not be provided solely because a customer's personal preference differs from the natural characteristics of the product, provided the product conforms to its stated specifications.

9. Opened or Consumed Products

For food safety and hygiene reasons, we generally cannot accept returns of products that have been:

• Opened.
• Partially consumed.
• Fully consumed.
• Transferred to another container.
• Improperly stored or handled.

However, if you believe an opened product has a genuine quality or safety issue, please contact us within 72 hours of delivery and retain the product and packaging so that we can investigate the matter.

10. Improper Storage or Handling

Customers are responsible for following the storage instructions provided on the product packaging.

Refunds or replacements may not be available where deterioration or damage is determined to have resulted from:

• Improper storage.
• Exposure to excessive heat or humidity.
• Contamination after delivery.
• Improper handling.
• Failure to follow the recommended storage instructions.
• Damage caused after delivery.

This does not affect any rights available under applicable law.

11. Refund Process

If a refund is approved, it will generally be processed to the original payment method used for the order.

K Zone International will initiate the applicable refund after the complaint has been reviewed and approved.

The time taken for the refund to appear in your account may depend on:

• Your bank.
• Card issuer.
• UPI/payment provider.
• Payment gateway.
• Other financial intermediary.

Once the refund has been initiated by us, processing times outside our control may apply.

12. Replacement Process

Where a replacement is approved, K Zone International will arrange for the replacement product to be dispatched, subject to availability and applicable delivery conditions.

If the same product is unavailable, we may:

• Offer an alternative product, subject to customer agreement; or
• Provide an applicable refund.

13. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable amount will be refunded.

Once an order has been dispatched, cancellation may no longer be possible.

For more information, please refer to our Terms & Conditions and Shipping Policy.

14. Return Shipping

As food products are generally not accepted for return after delivery, customers should not send products back to K Zone International without receiving prior instructions from our team.

If a return is specifically requested by K Zone International as part of an approved complaint, we will provide the applicable return instructions.

Customers should not independently ship products to our business address unless instructed to do so.

15. Fraudulent or Abusive Claims

K Zone International reserves the right to investigate refund and replacement requests.

We may decline a request where there is reasonable evidence of:

• Fraudulent activity.
• Repeated abusive refund claims.
• False or misleading information.
• Intentional damage.
• Misuse of the refund/replacement process.

Nothing in this section limits any rights available to consumers under applicable law.

16. How to Submit a Refund or Replacement Request

To report an eligible issue, contact us within 72 hours of delivery.

Email: kzoneitnl@gmail.com

Please use the subject:

Refund/Replacement Request – [Order Number]

Include:

• Order number.
• Customer name.
• Product name.
• Description of the issue.
• Photographs/videos where applicable.
• Any other information reasonably requested by our team.

Our team will review the complaint and communicate the applicable resolution.

17. Consumer Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or override any mandatory consumer rights or remedies available under applicable Indian law.

Where a product is defective, damaged, not as described, or otherwise gives rise to a remedy under applicable law, K Zone International will address the matter in accordance with applicable legal requirements.

18. Changes to This Policy

K Zone International may update this Returns & Refund Policy from time to time.

Any updated version will be published on vincy.co.in with a revised "Last Updated" date.

Customers are encouraged to review this policy periodically.

19. Contact Us

For questions regarding returns, refunds, replacements, or product complaints:

K Zone International

Brand: Vincy

Email: kzoneitnl@gmail.com

Phone / WhatsApp: +91 9819626208

Customer Support: Monday–Saturday, 11:00 AM–9:00 PM IST

Website: vincy.co.in

Business Address:

19, Shirine Mansion, Ground Floor,

Andheri West, Opp. Jain Biscuit Centre,

Station Road, Mumbai Suburban,

Maharashtra – 400053, India.